The Office of Fair Trading 'Distance Selling Regulations' (DSRs) give you the right to cancel an order and return any goods that may already have been dispatched, up to 14 days from receipt of goods. Items which are marked as 'Ordered Upon Request' are items not normally kept in stock and are ordered in especially for you the customer and as such unless faulty are not able to be returned. If for whatever reason, you wish to return your purchases, this must be done within fourteen days of receiving the goods.
Please note the following conditions: - The cost of returning goods is your responsibility, a recorded and insured service must be used when returning items - Goods must be returned in brand new and unused condition - Where possible please could products be returned in their original and unused condition complete with packaging. This helps us when it comes to re-selling the item. - Refunds will be made within 30 days of request or upon receipt of returned goods whichever is sooner.